Unable to redeem a prepaid card
Please confirm that you have:
- Followed the advice on the prepaid card page.
- Entered the PIN correctly.
- You have a character name set on your account.
Confirm
To allow us to assist you, please confirm that you have contacted the store to ensure the card has been activated.
Confirm
For the fastest possible resolution, please upload images through an image hosting site such as Imgur and include the link in your message to us.
Images required:
- Image of the front and back of the prepaid Card
- Image of your receipt
Get in touch
Response ETA: Up to 48 hours
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