Unable to redeem a prepaid card

Please confirm that you have:
- Followed the advice on the prepaid card page.
- Entered the PIN correctly.
- You have a character name set on your account.


To allow us to assist you, please confirm that you have contacted the store to ensure the card has been activated.


For the fastest possible resolution, please upload images through an image hosting site such as Imgur and include the link in your message to us.

Images required:
- Image of the front and back of the prepaid Card
- Image of your receipt
Get in touch
Due to high contact volumes, we might not be able to respond within our usual response times.
Please hang tight, we will get back to you as soon as possible.
Thank you for your patience, stay safe.

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