Unable to redeem a prepaid card
Please confirm that you have:
- Followed the advice on the prepaid card page.
- Entered the PIN correctly.
To allow us to assist you, please confirm that you have contacted the store to ensure the card has been activated.
For the fastest possible resolution, please upload images through an image hosting site such as Imgur and include the link in your message to us.
- Image of the front and back of the prepaid Card
- Image of your receipt
Get in touch
Response ETA: Up to 48 hours