Bought items on the wrong account

If you purchased RuneCoins or Keys on the wrong account by mistake, we will be happy to look into getting them transferred for you.

Follow these steps if you've:

Please note, there are some circumstances where we will not be able to transfer items:

  • They have already been used
  • You would like to spread partial payments between accounts you own
  • If your account is permanently banned


If you purchased items on the wrong account and none of the above applies to you, let us know and we'll see what we can do to help.

Transfer Items
Due to high contact volumes, we might not be able to respond within our usual response times.
Please hang tight, we will get back to you as soon as possible.
Thank you for your patience, stay safe.

Was this article helpful?