Provide us with system files
Game Versions: 
If you receive an email response requesting a DXDiag or System Profile report, please follow these steps to help us identify your issues.
Select your operating system
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Press Windows Key + R |
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Type DxDiag and press Enter |
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In the DxDiag window, select 'Save All Information' |
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Change 'Save as type' to 'XML File' and hit 'Save'. |
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Once you have the file saved locally, please attach it an email and send it back to us
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Open the Apple menu and select 'About This Mac' |
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Select 'System Report' |
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Select 'File' and 'Save' |  |
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Once you have the file saved locally, please attach it an email and send it back to us | |