Provide us with system files

Game Versions: RS_Rune_final.png App_Icon-Circle.png

If you receive an email response requesting a DXDiag or System Profile report, please follow these steps to help us identify your issues. 

Select your operating system 

Windows Mac


DxDiag

 

 

 

 

1

 Press Windows Key + R 

2

Type DxDiag and press Enter

Run_DXDiag.png

3

In the DxDiag window, select 'Save All Information'

Save_info_DXDiag.png

4

Change 'Save as type' to 'XML File' and hit 'Save'.

dxgif.gif

5

 

Once you have the file saved locally, please attach it an email and send it back to us

 

 

 

System Profiler Report

 

 

   

1

Open the Apple menu and select

'About This Mac'

 About_this_Mac.png

2

Select 'System Report'

System_report.png

3

Select 'File' and 'Save'

System_report_save.png

4

Once you have the file saved locally, please attach it to an email and send it back to us

 

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