If you receive an email response requesting a DXDiag or System Profile report, please follow these steps to help us identify your issues. Once you have the file saved locally, please attach it to your email reply.
DXDiag - Windows
- Press the Windows Key + R
- Type 'DxDiag' and press 'Enter'
- Select 'Save All Information'
- Change 'Save as type' to 'XML File' and hit 'Save'
System profile report - Mac
- Open the Apple menu and select 'About This Mac'
- Press 'System Report'
- Select 'File' and 'Save'