Mobile Payments FAQ | Refunds and purchases

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Refunds

How do I get a refund on an Apple Pay purchase?
You can request a refund from Apple for any in-app purchase made within the last 90 days.

  1. Head to Report a Problem
  2. Sign in with your Apple ID
  3. Select the 'Apps' tab 
  4. Hit 'Report a Problem'
  5. Choose your issue
  6. Enter a brief summary of your request, and hit submit. 

Your request will be reviewed.

How do I get a refund on a Google Play purchase?
Follow these steps to request a refund from Google Play

  • Make sure you enter your purchase order number on the form (you can find that in the email receipt that Google sent after your purchase).

Purchases

Where are my Bonds?
If you've purchased Bonds on Mobile follow the steps in this article to locate them!


Why haven't I received my items on Google Play?

If your Google Play payment was definitely successful visit the in-game store and you should receive a prompt to pick up your purchase. Make sure you're logged into the same Google Play account that you made the purchase on.

 

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