Promotion help

Did you receive the promotion or reward?

Yes

No

Did you make your purchase on the wrong account?

Here's how to find your items.
Still not received your promotion or reward?

Yes

No

Continue

If the membership or items haven't been used, please get in touch to request a transfer.

Transfer membership

Transfer items
Response ETA: up to 48 hours.

If you're unhappy with your purchase, you can request a refund.

Refund request
Response ETA: up to 48 hours.

Some promotions are not available to everyone. For more information head here.

If this hasn't resolved your issue, please make sure you're logging into the correct account before contacting us.

Still stuck?

Please get in touch so we can try to help you out.

Get in touch
Response ETA: up to 48 hours.

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