If we determine that it may be risky to allow your connection to our services, you will see a block message:
Please note that your account has not been blocked or locked in any way - it is your connection that hasn't been allowed.
If you've received this error message, please review the advice below.
Disable your VPN
We do not support or endorse the use of VPNs when connecting to our services. Whilst VPNs can be useful in other contexts, they often interfere with access to our games, websites and the Jagex Launcher, which can cause issues such as failed logins.
If you're having trouble connecting whilst using a VPN, this is most likely the cause. We can only advise you try disabling it before launching the game or accessing our services, as this often resolves the issue.
Check your connection
Please follow the steps outlined in our Website issues and Common connection solutions pages to address common issues that may cause this error to occur.
Browser Issues
It's possible your browser may be causing this.
- Ensure that you have JavaScript enabled on your default browser. You can find this option in your browser settings.
- Try disabling any extensions or add-ons on your default browser, such as ad-blockers.
Time Zone Issues
Please ensure the time zone on your device is set correctly for your current location. You may need to enable location services and set the time zone to update automatically rather than manually.
Latest Software
Please make sure you are using the most up to date versions of software.
- For website access - make sure your internet browser is fully up to date.
- For the Jagex Launcher - Any pending updates will automatically install once you re-login.
- For mobile apps:
- Check if there are any updates available for your device.
- Make sure you're using the most recent version of the app (log out fully and relog to be sure)
- Some mobile browsers are not currently compatible with our mobile apps - please try downloading a new browser from your device's app store and setting this as your default browser.
Still stuck?
If the issue persists and you're still unable to access certain parts of our service, please send a report below and provide the Ray-ID from the error message you see.
Please note that while we're unable to respond directly to any of these reports, the information will be used to inform us of the scale of the issue and identify further solutions.