If we determine that it may be risky to allow your connection to our services, you will see a block message:
Please note that your account has not been blocked or locked in any way - it is your connection that hasn't been allowed.
If this has happened to you, please check the advice below.
Check your connection
Please follow the steps outlined in our Website issues and Common connection solutions pages to address common issues that may cause this error to occur.
Latest Software
Please make sure you are using the most up to date versions of software.
- For website access - make sure your internet browser is fully up to date
- For the Jagex launcher - Any pending updates will automatically install once you re-login
- For mobile apps:
- Check if there are any updates available for your device
- Make sure you're using the most recent version of the app (log out fully and relog to be sure)
- Some mobile browsers are not currently compatible with our mobile apps - please try downloading a new browser from your device's app store and setting this as your default browser.
Time Zone Issues
Please make sure the time zone on the device you are using correctly matches your location
Still stuck?
If the issue persists and you're still unable to access certain parts of our service, please send a report below and provide the Ray-ID from the error message you see.
Report issue
Please note that while we're unable to respond directly to any of these reports, the information will be used to inform us of the scale of the issue and identify further solutions.