Error code 15

Error code 15 is a known error message commonly associated with periods of high traffic that may prevent you from using parts of the RuneScape website.

Please try these solutions if you encounter this issue:

  • Wait an hour or two before trying again
  • Connect using a different method

Still stuck?
If the issue persists and you're still unable to access parts of the website after following the above advice, please get in touch quoting:

  • the Error code
  • the Incident ID

Contact us
Response ETA: Up to 48 hours
If you're unable to submit a ticket please wait and try again later.

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