Login lockout restoration

Game Version:

If your account was affected by the Login lockout issue, restoring your account might not be the end of the story. Outliers are possible and certain things may not be perfect. We've promised to do our absolute best to put things right, and our aftercare process is here to help.

Thanks to our resilient players, we already have a list of known-issues, so please check out our FAQ page before submitting a ticket. 

 

Who is this for?

  • RuneScape accounts affected by the Login lockout issue starting on March 4th
  • Restored accounts where something seems incorrect or out of place

If you're still not able to log in just yet, don't panic! This is a gradual process that will take some time to get through. Affected accounts will be contacted as soon as they've been restored.

Additional advice is available for other related issues such as: 

 

Missing items?

To help make this process as simple as possible, please list your missing items in the following format:

Please note: If we're unable to return exact items, we may return currency or materials as an equivalent replacement.

 

Other issues

If you're not missing items but are experiencing unexpected behaviour in game, please provide detailed information in the description instead.

 

Please make sure to contact us using the login for the account that's been restored. If you're not able to log in it means we haven't gotten to your account just yet, but rest assured we're working towards it as quick and safely as we can.

Contact us
Response times may be longer than usual depending on the complexity of issues.
We will, of course, respond to you as soon as we can.

Was this article helpful?