If you have questions about US sales tax, please see the FAQ below.
Why have sales taxes been applied to my purchase on the Jagex Store?
Players who reside in states in the US where a sales tax is applied will have sales tax added to all purchases and subscriptions with us.
How much is US Sales tax?
There is no ‘national’ sales tax amount – instead, the sales tax amount varies from state to state.
Please refer to your local government to understand any sales tax that may apply to you.
I am not from the US, will I be affected?
No, purchases outside of the US will not be impacted by a sales tax.
Is my existing subscription affected?
If your state applies sales taxes, all purchases made with us (including agreements made before the launch of sales tax) are subject to US Sales tax charges.
Why do I need to provide my address when making a new purchase?
To make sure you are charged the correct tax amount, you will be required to provide an accurate billing address.
Why are you adding this to the price rather than including it in the cost?
As taxes vary between states, the price you will see on the store is before tax is added. This is so we can calculate the appropriate amount of sales tax for your state at checkout.
This approach is in line with the best practices recognised in the industry.
Why can’t I use Paysafe Cards in the US?
Due to technical limitations, we’ve had to remove this payment option from our users in the US.
We hope to be able to overcome these technical difficulties in the future and re-enable Paysafe Cards for US users.
I’ve changed address, how can I update this?
If you've changed address, you will not be able to change the billing address attached to your saved card or any existing subscription with us.
To update your address please start a new subscription, this will overwrite your existing subscription (any grandfathered rate will be kept as long as there isn't a gap in membership longer than 14 days).
If I request a refund, will I get the sales tax on the purchase back?
Yes, any sales tax charges will be returned along with a refund.