Launcher technical issues

The Jagex Launcher is currently in Open Beta for Windows, you can download it now

FAQs

Got another issue?
If you're experiencing a different issue check out our troubleshooting guides or let us know via the feedback survey


Why is the Launcher failing to boot a game?
If you are experiencing trouble with a game, try uninstalling and reinstalling it:

  • If you installed the game through the Launcher, click the three dots next to the Play button and then select ‘Uninstall’
  • Alternatively, games can be uninstalled using the Windows Control Panel > Uninstall a Program

If this doesn't work, or you're repeatedly seeing a an error message such as 'The launcher has experienced an error and needs to close' try uninstalling and reinstalling the Launcher itself. Restarting your device or your network can also resolve problems.

 

My Launcher is stuck on ‘Please wait while an update is applied.’ What do I do?
It's possible the Launcher is running twice on the same machine. To fix this close both Launchers (from the system tray) and then restart to re-apply the update.

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