Safari users may encounter problems with their 'Subscriptions' tab in Jagex Account management, due to user settings blocking popups.
If this is the case, please check out the following troubleshooting guide:
Use an alternative browser
It could be related to the default browser that is set on your device.
- Go to your devices app store
- Download an alternative browser - Firefox or Chrome
- Set alternate browser as default
Block Pop-ups
- On your device, go to 'Settings' > 'Apps' > 'Safari'
- Scroll down to 'General'
- Toggle 'Block Pop-ups' off
Check Cookies and JavaScript
Check that Safari is allowing cookies and that JavaScript is enabled, as they may be required for the page to work correctly.
- On your device, go to 'Settings' > 'Apps' > 'Safari'
- Scroll down to 'Advanced'
- Toggle 'Block All Cookies' off and 'JavaScript' on
Temporarily disable iCloud Private Relay
If you are subscribed to iCloud+, you may have iCloud Private Relay enabled. Please try disabling this to check whether it is causing the issue you are experiencing.
- On your device, go to 'Settings'
- Search 'iCloud' and tap 'iCloud' (Apple Account)
- Scroll down to 'iCloud+ Features'
- Tap 'Private Relay'
- Toggle 'Private Relay' off