Following the recent updates to the Jagex Launcher and our Mac clients, we've seen reports from some players experiencing issues when trying to launch or play RuneScape and Old School RuneScape.
Our teams are aware of these issues and are actively investigating them. In the meantime, we wanted to share what we know and some potential workarounds that may help.
Our teams are aware of these issues and are actively investigating them. In the meantime, we wanted to share what we know and some potential workarounds that may help.
RuneScape Not Launching
- Some players are reporting that the RuneScape client gets stuck on a spinning loading wheel when trying to launch the game. We're currently investigating this.
- In the meantime, uninstalling the launcher and reinstalling it from our website may resolve the issue.
Unable to Play Multiple Characters on Mac
- We're aware of an issue affecting some Mac players using the official RuneScape and Old School RuneScape clients, where they're unable to play multiple characters at the same time.
- In the meantime, launching a second character through Steam may provide a temporary workaround. RuneLite and HDOS are unaffected by this issue.
Jagex Launcher Updates Getting Stuck
- We've also received reports of Launcher updates getting stuck during installation. On Mac, the update may appear to be downloading but never completes. On Windows, some players are seeing two Launcher windows attempting to update at the same time, with neither progressing.
- If you're experiencing either of these issues, please try repairing the Launcher or uninstalling and reinstalling it from our website.
- If you're on Windows and the issue continues, please contact Player Support so the team can gather more information to help investigate.
Changes to Minimum System Requirements
- Recent updates have also changed the minimum operating system requirements for the Jagex Launcher. Unfortunately, this means some older operating systems are no longer supported, including macOS 11 and earlier.
- We previously shared details of these upcoming changes in our September 14th news posts for both RuneScape and Old School RuneScape, including why these changes were necessary.
- We avoid making changes like this wherever possible, but increasing the minimum requirements allows us to better support the majority of our Mac players going forward.
Playing on an Intel Mac
- We've seen some confusion from some players who believe their Intel-based Macs are no longer supported following the recent updates. Intel Macs are still supported, provided they meet the minimum operating system requirements.
- While the main Mac download now provides the Apple Silicon version, the Intel version is still available separately through our Support Centre.
We're continuing to investigate these reports and will share further updates as fixes become available.
If you're running into any of the issues above, please do let us know. Your reports have been and are really helpful in identifying what's going wrong, particularly where we're having difficulty reproducing the issue ourselves.