Identified 15:50 UTC
We have identified an issue which our team are currently investigating as a priority. For updates moving forward please see our Game Status page.
Update: 17:01
We will be taking the worlds offline as we look into the ongoing login server issues. You’ll see a 15 minute timer beforehand. We don’t have an ETA for the game being back up but we’ll keep you posted when we have more info.
Update: 18:13
Our teams are working hard to investigate the connectivity issues affecting both OSRS and RuneScape, and are continuing to work closely with our upstream suppliers to get this resolved as quickly as possible!
Both games remain offline for now. We’ll continue to keep you informed as we learn more! Our next update will be at 18:45 UTC
Update 19:00
We’re in the process of confirming our next steps to resolve the current issues and we’ll look to update you shortly. Thank you for your patience.
Update 20:00
In order to preserve player saves both Old School RuneScape & RuneScape will be performing a rollback. Worlds should start appearing back online in approximately ~5 minutes.
All player progress will be reverted to a snapshot from just before the incident occurred.
The game was taken temporarily offline shortly after 17:00 Server Time (UTC) while we resolved the underlying reason for the connectivity issues.
Why Rollback?
During the incident it was detected that player-data for a large number of players was not being saved correctly due to the network issues generated by one of our infrastructure providers. This meant that players in certain situations could lose up to 15 minutes progress, including trading or moving items. This could result in significant duplication of items that could affect the economy of the game negatively if we did not issue a rollback across the full game.
The number of affected players meant that we are unable to address this on an account by account basis in the time window we have, which is why we opted for this method of last resort.
Additionally, we remain mindful that network issues and disconnects of this scale are a significant risk for Hardcore players and we feel that a general rollback will preserve any Hardcore characters that would have been negatively affected by the connectivity issues.
We know how difficult a rollback can be to players, and we deeply empathise with anyone who sees that progress reverted as part of the rollback.