Suspicious emails

Phishing emails will try and get you to do something to provide your sensitive personal information.
 
To gain access to your account a phishing email may-
  • Notify you that your account email has been updated to an address you don't recognise - and offer you the option to 'cancel' the change
  • Offer Rare/expensive/free items
  • Promise special offers such as beta access
  • Or even threaten to suspend your account
  • Appear to be from a Jagex email that is forged.
In most cases these emails will usually ask you to either click a link to a fake website or directly reply to the scammer with your personal details. It's important to remember, if you have never played one of our games and receive an email related to an account, it's likely this is a phishing email.
 
If you receive a phishing email, we recommend that you add the sender to your block list on your email, and then delete it. 
 

Jagex Emails
Always check the sender's email address. Here's a list of email's we'll contact you from: 

@jagex.com
@support.jagex.com
@email.runescape.com
@a.jagex.com
@a.runescape.com
@e.runescape.com
@runescape.zendesk.com

Be aware that although these are recognised emails, hijackers are finding ways to forge or spoof our email addresses. Keep in mind that Jagex will never ask you to provide sensitive account information in plain text, such as login details. 

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