Suspicious emails

Phishing emails are designed to trick you into providing sensitive personal information, such as your passwords.


Phishing emails can take many forms, some examples including:

  • Incorrectly notifying you that your account email has been updated to an address you don't recognise, and offering you the option to 'cancel' the change
  • Offering rare/expensive/free items
  • Promising special offers such as beta access
  • Threatening to suspend your account

Sometimes they will appear to be from Jagex, although they are not.

In most cases, these emails will ask you to either click a link to a fake website (sometimes designed to look like the real RuneScape website), or instead urge you to directly reply to the scammer via email. It's important to remember: if you have never played one of our games and receive an email related to an account, it's likely this is a phishing email.


Here are some tips on spotting a suspicious email. 

 

If you receive a phishing email, we recommend that you add the sender to your block list on your email, and then delete it. 

 

Jagex Emails
The most important thing to keep in mind is that Jagex will never ask you to provide sensitive account information in plain text, such as login details. 

Always check the sender's email address as phishing emails will not be from an official Jagex account. Here's a list of email's we will contact you from: 

@jagex.com
@support.jagex.com
@email.runescape.com
@a.jagex.com
@a.runescape.com
@e.runescape.com
@runescape.zendesk.com

Be aware, however, that although these are recognised emails, hijackers are finding ways to forge or spoof our email addresses.

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