Account Bans

If you've received a message that your account has been involved in serious rule breaking, the account will either be suspended or banned indefinitely depending on the severity of the offence.
 
You can check your Account Management page and select Account Status for more detail about the violation and when this might be lifted.
 
If your account has been temporarily or permanently banned for any of the following, we have deemed it serious enough to remove the account from RuneScape for the duration of the ban:
 
  • Account hijacking
  • Bug abuse
  • Real world trading
  • Other manual permanent ban (fraud, community safety)
These penalties are reserved for the worst offenders and we will not debate these types of bans on our forums, social media or any other method of communication.
 
As a limited time trial - if your ban is for any other reason, you can submit an appeal that will be reviewed by a member of our support team. Before you do, please review the following:
 
  • The account holder is responsible for the actions of the account. Offences may be applied no matter who was playing at the time. Extenuating individual circumstances will not lead to the removal of a penalty and it is your responsibility to ensure your account's security.

  • Repeated or abusive appeals won't help your case. Appeals sent after a decision has been made will not be reviewed.

  • It may take up to 28 days to receive a response to your appeal and we are unable to reply to requests about pending appeals.

  • If you believe your account was compromised, make sure to follow the steps listed to secure your computer and account before proceeding.
 

I UNDERSTAND AND WANT TO APPEAL A BAN

Important Information

 - Repeated or abusive appeals won't help your case. Appeals sent after a decision has been made will not be reviewed.
 - It may take up to 28 days to receive a response to your appeal and we are unable to reply to requests about pending appeals.
 - If you believe your account was compromised, make sure to follow the steps listed to secure your computer and account before proceeding.
 - Confirm that your account details are correct before proceeding. We will not search for accounts if incorrect information is provided.
If you do not know your login name or email, take a look at out forgotten login page.
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