Appeal a ban or mute
You can appeal an offence if you believe it was applied incorrectly:
- Log in to Account Status in your account settings
- If the offence is appealable, click 'Appealable'
- Submit the appeal
Offences can be appealed once, if your appeal is denied the decision is final.
If the ban or mute is unappealable we have deemed the offence so severe that an appeal will not be permitted.
Unappealable offences include:
- Account hijacking
- Bug abuse
- Real-world trading
- Other manual permanent bans (fraud, community safety)
These offences are always investigated thoroughly before being applied and will not be discussed further.