Not receiving emails

If you're not receiving or can't find emails from us follow these steps:
 
1. Make sure you're checking the correct email address
Check your Email Account Settings to see a hint to your registered email address. Wait at least an hour before requesting another email. 
2. Check your junk /spam folder
To set up filters for the most common providers, see the following information:
 
3. Add us to your contact list

Search your inbox for emails from us and add our email addresses to your contact list. 

Email's we contact you from: 
  • @jagex.com
  • @support.jagex.com
  • @email.runescape.com
  • @a.jagex.com
  • @a.runescape.com
  • @e.runescape.com
  • @jagexsupport.zendesk.com
  • @runescape.zendesk.com 

 

4. Avoid these email accounts

Try to avoid using the following email accounts:

  • University
  • College
  • School
  • Work
  • Temporary 
Some institutions have strict spam filters in place that can prevent Jagex emails from reaching you: we recommend contacting your institution to query your email settings. 
 
If you lose access to the email account, you may be unable to utilise any features associated with registered emails.
 
  
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