Not receiving emails

If you're not receiving or can't find emails from us follow these steps:
 
1. Make sure you're checking the correct email address.
Check your Email Account Settings to see a hint to your registered email address. 

 

2. Check your spam/junk folder.
To set up filters for the most common providers, see the following information:
 
3. Search your inbox for emails from us.
We recommend adding the emails we usually contact you from to your contact list and waiting at least an hour before requesting another email.
 
Email's we'll contact you from: 
  • @jagex.com
  • @support.jagex.com
  • @email.runescape.com
  • @a.jagex.com
  • @a.runescape.com
  • @e.runescape.com
  • @runescape.zendesk.com 
4. Avoid these email account
Try to avoid using to follow email accounts:
  • University
  • College
  • School
  • Work
  • Temporary 
Some institutions have strict spam filters in place that can prevent Jagex emails reaching you. In these instances it is advisable that you contact the relevant department to query your email settings. 
 
It is likely that if you lose access to the email account and will be unable to utilise any features associated with registered emails.
 
  
Get help from our community
Forums
Was this article helpful?