Not receiving emails

If you can't find our emails:
 
1. Make sure you're checking the correct email address - if you need, you can check your account settings to get a hint to the email address registered to your account.  

Account Settings

If you can't access your account, resetting your password will also give you a hint to the email address used.

Reset password

2. Check your spam/junk folder. To set up filters for the most common providers, see the following information:
 
3. Search your inbox for emails from us. We often send emails from the addresses below, and so we recommend adding these to your address or contact list and waiting at least an hour before requesting another email:
  • @jagex.com
  • @support.jagex.com
  • @email.runescape.com
  • @a.jagex.com
  • @a.runescape.com
  • @e.runescape.com
  • @runescape.zendesk.com 
4. Don't use a university/college/school/work email. Some institutions have strict spam filters in place that can prevent emails from us reaching you. In these instances it is advisable that you contact the relevant department to query your email settings.
 
These are also temporary addresses. Upon leaving, it is likely that you lose access to the email account and will be unable to utilise any features associated with registered emails.
 
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