Not receiving emails

If you're not receiving or can't find emails from us follow these steps:
1. Make sure you're checking the correct email address
Check your Email Account Settings to see a hint to your registered email address. 
2. Check your junk /spam folder
To set up filters for the most common providers, see the following information:
3. Add us to your contact list

Search your inbox for emails from us and add our email addresses to your contact list. 

Email's we contact you from: 

4. Avoid these email accounts

Try to avoid using the following email accounts:

  • University
  • College
  • School
  • Work
  • Temporary 
Some institutions have strict spam filters in place that can prevent Jagex emails from reaching you: we recommend contacting your institution to query your email settings. 
If you lose access to the email account, you may be unable to utilise any features associated with registered emails.
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