If you've upgraded to a Jagex account, please head to our Not received email article on the Jagex Support Centre.
We aim to respond to players within 48 hours, though this may take longer during busy periods. If you're expecting an email but haven't received it, try the below steps:
Make sure you're checking the correct email address
Check your Email Account Settings to see a hint to your registered email address. If you submitted your contact through a form, we will reply to the email you provided on the form.
Check your junk /spam folder
To set up filters for the most common providers, see the following information:
Add us to your contact list
Search your inbox for emails from us and add our official email addresses to your contact list.
Avoid using these email accounts
Some institutions have strict spam filters in place that can prevent Jagex emails from reaching you.
Try to avoid using the following email accounts:
Try contacting your institution to query your email settings. You can update your registered email here.