When you make a purchase through Solomon's Store it will be added to your account immediately, if you're having trouble locating an item follow these steps.
Find a cosmetic
Here's how to find cosmetic items:
Find other items
If you're looking for another item here's where to check:
Select Worn equipment then Aura management and press 'Activate'. |
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Immediately visible in your Bank interface. |
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Found in your Backpack or Bank. |
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Select Community and Emotes. |
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Select Customisation. Keepsake keys can be found in the top right. |
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Find the item in your wardrobe. Select the Prismatic dye in the top left of the preview window. Only certain items can be dyed. |
Still stuck?
If you're unable to locate your item, make sure you didn't purchase it on the wrong account by mistake.
If you've experienced an issue with an item purchased from Solomon's store, please head to Solomon's store purchases.
If you're still stuck please get in touch.
Contact Us
Response ETA: Up to 48 hours