1. Support
  2. Payments and membership
  3. The Marketplace and Solomon's Store

Find my items

Game Versions:  RS_Rune_final.png

How to find your purchase
Almost all cosmetic purchases made from The Marketplace or Solomon's Store can be accessed in-game via the 'Customisation' button on your ribbon customisation_icon.png

The Customisation Screen will let you view: 

  • Wardrobe items (overrides, one of the items, full outfits)
  • Animation Overrides
  • Appearance Overrides 
  • Titles
  • Pets

Customisation_UI.gif

It's important that you do not have any filters unchecked in your wardrobe tab as this may hide your Martketplace or Solomon's store purchase.


Filters.gif

 

 

Locate other items

 

 

Auras
  • Select 'Worn Equipment'  Worn_equipment_tab.png 
  • C hoose the Aura Management tab  Aura_management_tab.png
  • Use the 'Activate' option in the Aura management interface.

Emotes
  • Select the emotes icon Emotes_icons.png in the chat window.

Keepsake keys
  • Head to your customisation window  customisation_icon.png 
  • Keepsake keys can be found in the top right keepsake_keys.png

Prismatic dye
  • Select the item from your wardrobe
  • If it can be dyed, select the Prismatic dye Prismatic_dye.png in the top left of the preview window.

 

Still stuck?

Check out

If you purchased your Solomon's store item from the website, please make sure you were logged into the correct account when you made the purchase.

If you are certain that you successfully purchased the item but still can't locate it, you can get in touch with us.

Contact Us
Response ETA: Up to 48 hours

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