Find my items
How to find your purchase
Almost all cosmetic purchases made from The Marketplace or Solomon's Store can be accessed in-game via the 'Customisation' button on your ribbon
The Customisation Screen will let you view:
- Wardrobe items (overrides, one of the items, full outfits)
- Animation Overrides
- Appearance Overrides
Locate other items
- Didn't receive my Treasure Hunter Keys
- Didn't receive my RuneCoins
- How to get your Prime Gaming reward
If you purchased your Solomon's store item from the website, please make sure you were logged into the correct account when you made the purchase.
If you are certain that you successfully purchased the item but still can't locate it, you can get in touch with us.
Response ETA: Up to 48 hours