Find Solomon's Store item

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When you make a purchase through Solomon's Store it will be added to your account immediately, if you're having trouble locating an item follow these steps.

 

Find a cosmetic
Here's how to find cosmetic items:

   

Locate the customisation_icon.png Customisation button on your ribbon.

 Cusomisation_gif.gif

The customisation screen will let you view:

  • Wardrobe items
  • Animation overrides
  • Appearance overrides
  • Titles
  • Pets
 Customisation_UI.gif

If you can't see a Wardrobe item, make sure you've got all filters checked.

 Filters.gif

 

Find other items
If you're looking for another item here's where to check:

   

Auras

Select Worn_equipment_tab.png Worn equipment then Aura_management_tab.png Aura management and press 'Activate'.

Bank Booster +50

Immediately visible in your Bank interface.

Challenge gems

Found in your mceclip0.png Backpack or Bank.

Emotes

 Select mceclip2.png Community and Emotes_icons.png Emotes.

Keepsake keys

Select customisation_icon.png Customisation. mceclip1.png Keepsake keys can be found in the top right.

Prismatic dye

Find the item in your wardrobe. Select the Prismatic_dye.png Prismatic dye in the top left of the preview window. Only certain items can be dyed.

 

Still stuck?

If you're unable to locate your item, make sure you didn't purchase it on the wrong account by mistake. 

If you've experienced an issue with an item purchased from Solomon's store, please head to Solomon's store purchases.

If you're still stuck please get in touch.

Contact Us
Response ETA: Up to 48 hours

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