If you've upgraded to a Jagex account, please head to our lost access or forgotten email address article on the Jagex Support Centre.
If you can't access your registered email address, you should try your best to recover it via your email provider. This is important because:
- Any email account that you can't access poses a security risk
- A secure email account helps keep your RuneScape account secure
- The email could be attached to other important accounts elsewhere
- If your email is not secure, other people could be accessing it and viewing potentially sensitive information
Recovering your email
To recover your email account, you should follow your email provider’s recovery process:
- Microsoft (Hotmail, Live, Outlook, MSN)
- Google (Gmail & Googlemail)
- Yahoo (Yahoo, Ymail & RocketMail)
- Comcast (Comcast.net)
- AOL (AOL.com)
Deleted email accounts
Many major free email providers will delete an email account if it hasn't been accessed in a while. To keep an email address active, you should log in to your account before the following elapsed times:
|
Email provider |
Length of inactivity |
| Gmail | After 2 years of inactivity |
| Microsoft | After 2 years of inactivity |
| Yahoo | After roughly 1 year of inactivity |
| AOL | After 90 days of inactivity |
If your email account has been deleted and you can't regain access, you may be able to create an account with the same address with the same email provider.
Still stuck?
There are situations where an email address is truly inaccessible. These include:
- It is a work email address and you have changed jobs
- It is a school or university email address and you no longer attend
- The email provider no longer exists
- There was a typo during account creation
If you're not able to recover your email you can change your registered email.