Your email is old/inaccessible

If you can’t access the email registered to your RuneScape account then it is very important that you contact the email provider to recover your account. It can be too easy to create a new email and dismiss losing access to an account as an inconvenience. These emails will often contain sensitive and valuable information.

Any email account that you can't access poses a security risk.

You should do your best to recover your email accounts because:
 
  • It is the easiest and quickest way to secure your RuneScape account
  • The email could be attached to other important accounts elsewhere
  • There could be emails holding sensitive information
  • An account that you haven’t secured is an account that somebody else could access
Recovering your email accounts
 

To recover your email account you should go through your email provider’s recovery processes. Here are the top 5 email provider recovery pages to help you regain access to your email account: 

 
Deleted email accounts
 
If your email account has been deleted and you can't regain access to it then you may be able to recreate it. To do this you just need to create a new account with that provider and attempt to give it the same email address that was previously used.
 
Many major providers of free email addresses will delete an email account if it hasn't been accessed in a while. This depends on the provider:
 
Google's Gmail service is best known for keeping email accounts open after long periods of inactivity. You can even set it up to notify you if it's been inactive for a certain period of time!
 
Microsoft will make an account inactive after 365 days of inactivity. This means you should log into your Microsoft email account before this time period for it to remain active.
 
Yahoo will delete an account after roughly 365 days of inactivity. This means you should log into your Yahoo email account before this time period for it to remain active.
 
AOL reserve the right to delete an account after only 90 days of inactivity. This means you should log into your AOL/AIM email account before this time period for it to remain active.
 
 
 
If your email was via your work/university, or your email provider no longer exists, or you are simply unable to access your e-mail despite following the above steps you may be able to change the email registered to your RuneScape account. Go to Forgotten registered email for more information.

 

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