Find out how to resolve your graphical issue.
Frame Rate Issues
If you're seeing your frames per second drop while playing RuneScape, check out how to tell graphical FPS drops and lag apart!
Check the Minimum Specifications
Using the Minimum Specifications, you can find out the level of graphical intensity your computer should run with stable FPS.
TIP - If you're playing Old School this will only run in graphical Safe Mode. This uses your CPU instead of your graphics card, so will generally have low FPS.
Change your graphics settings
Check out Graphics Settings to find out what they do, and how to use them.
If you're using a laptop, there are a couple of things that can cause FPS drops or other graphical problems.
Check out the main laptop specific solutions
If your RuneScape client's content (the map, chatbox, inventory, etc.) start looking different (similar to Old School), you may have ended up in Legacy mode. Check out what Legacy mode is, and how to switch in and out of it!
Sizing (Windows 10)
On Windows 10, if you are using a high resolution screen, you may find that the login screen and the interfaces in-game are scaled down. This is caused by a Windows 10 update and can be fixed.
Get help from the community!
Other Graphics Issues
If you're still having graphics issues after checking all these solutions, or you're seeing something not listed here, you should get in touch with us.
Make sure to include the steps you've already taken, so we don't ask you to do them again!
Response ETA: Up to 48 hours
Check your Message Centre for a reply