Find out how to resolve your graphical issue.
Frame Rate Issues
If you're seeing your frames per second drop while playing RuneScape, check out how to tell graphical FPS drops and lag apart!
Check the Minimum Specifications
Make sure your device meets the Recommended Specifications
TIP - If you're playing Old School this will only run in graphical Safe Mode. This uses your CPU instead of your graphics card, so will generally have low FPS.
Change your graphics settings
If your device is struggling to show the graphic details of the game, try reducing your Graphics Settings.
If you're using a laptop, there are a couple of things that can cause FPS drops or other graphical problems.
Check out the main laptop specific solutions
If graphical textures are all looking different (warped, or even just a different colour), try clearing your cache.
If your RuneScape client's content (the map, chatbox, inventory, etc.) start looking different (similar to Old School), you may have ended up in Legacy mode. Check out what Legacy mode is, and how to switch in and out of it!
Sizing (Windows 10)
On Windows 10, if you are using a high resolution screen, you may find that the login screen and the interfaces in-game are scaled down. This is caused by a Windows 10 update and can be fixed.
Check to see which graphics card is being used
If your device has a dedicated graphics card, your device might automatically use your onboard graphics processor - rather than the more powerful dedicated card. As a result, this may cause low FPS or other performance issues. Find out what graphics processing unit you are using and ensure that you are using the correct one.
If you load the game and the item, equipment or area still looks out of the ordinary, you may have encountered a bug! You can check out how to report a bug.
Get help from the community!
Other Graphics Issues
If you're still having graphics issues after checking all these solutions, or you're seeing something not listed here, you should get in touch with us.
Make sure to include the steps you've already taken, so we don't ask you to do them again!
Due to high contact volumes, we might not be able to respond within our usual response times.
Please hang tight, we will get back to you as soon as possible.
Thank you for your patience, stay safe.