How to report a player

When should I report a player?

The best way to handle players that you find irritable or rude is to add them to your Ignore List.

On rare occasions, when a player's behaviour has escalated or persisted beyond simple trolling, you have the reporting tool at your disposal.

What does the report tool do?
The reporting tool sends a snapshot of in-game chat to us. We will then look over the report and take any necessary action. 

Although we do not send out confirmation messages or updates, rest assured that all successfully completed in-game reports are processed and reviewed within 24 hours of being submitted

 

How to submit a report

In game
If you want to report a player that you have spotted breaking an in-game rule follow these step: 

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1

Right click (long press on mobile) the player them and select 'Examine' 

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2

Select the report flag in the top-left corner of the examine interface

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3

Select a reason for reporting the player. If the player is breaking multiple rules, just select one, we review accounts for all offences. 

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In chat
If you would like to report a player in chat: 

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1

Select the Report a Player button in top right corner of the All Chat interface.

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2

 

Hit report a player

 
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3

 

Select the chat or player you wish to report and press 'next'.

 

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4

Select a reason for reporting the player. If the player is breaking multiple rules, just select one, we review accounts for all offences.

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Not sure which offence to choose?
If you are not sure which rule to choose, choose which ever rule you think is the best fit, our Player Support team will still know how to handle your report. 

 

When to submit the report
Please report the incident as soon as the offence has occurred.
Chat reports will only contain the in-game chat that took place at the time it is sent. 

 

 

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