Lost Items

Our stance
We are only able to return items or wealth that are lost as a result of having experienced a technical issue or service disruption. See our Lost Items policy for more information.

Due to technical limitations, we currently unable to return items lost in Old School RuneScape.

Lost items to a hijacker or scammer
We are unable to return any items or your character name if they are lost as a result of being scammed or hijacked.

It's important to report any player misbehaviour at the time so we can take appropriate action against those responsible.


Lost Items due to Technical Issue
If you have lost items due to a technical issue or confirmed bug, we will happily look into the possibility of returning your items. If you're missing a cosmetic token, head here.

Submit a Lost Items claim

Due to high contact volumes, we might not be able to respond within our usual response times.
Please hang tight, we will get back to you as soon as possible.
Thank you for your patience, stay safe.
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