We are only able to return items as a result of having experienced a technical issue or service disruption which caused items or wealth to be lost, see our Lost Items policy for more information.
Due to technical limitations we are currently unable to return items lost in Old School RuneScape.
Lost items to Hijacker / Scammer
If you have lost items or your character name as a result of being scammed or hijacked we are unable to return any items that were lost.
- See our scamming prevention guide to ensure you don't fall prey to a scam again.
- Secure your account and device so your future items stay safe!
Please report the incident to give us some insight into the event and so we can take appropriate action against those responsible (you won't receive a reply from the report, but please be assured it will be investigated).
We're unable to reply to reports
Lost Items due to Technical Issue
If you have lost items due to a technical issue or confirmed bug we will happily look into returning your items. Please be aware that:
- This service is only available if you have lost your items due to a confirmed in-game bug or server issue.
- We can only see item records for the past 48 hours, if your items were lost prior to this time we won't be able to track the items or validate how they were lost.
- We are unable to return items on Old School RuneScape due to technical limitations - even if they were lost due to a bug or connection issue.
Response ETA: Up to 48 hours
Check your Message Centre for a reply