Why was my account disabled?
If your account has been disabled it may be because you have entered a birth date that indicates you are not old enough to have a RuneScape & Old School account.
Why do you have to disable my account?
You have entered a birth date that does not comply with our policies, indicating you are not old enough to have a RuneScape & Old School account.
In case you have entered the wrong date of birth, there is a grace period of 28 days to correct this. The 28 days starts from the time you entered this information and includes processing time.
You can use the form below to confirm a correct date of birth. Accounts will be inaccessible during this time.
How long will it take to re-enable my account?
Once your request has been processed, you should expect to receive an email reply within 7 days.
Please be aware if the character has been linked to a Jagex account, it's not possible to update the date of birth.