Common Mobile Payment Issues
Free trial
- The 7 day free trial is only able to be claimed once per Google Play / Apple account.
- The free trial will automatically start a subscription so you don't need to worry about your membership lapsing.
- If you have an active Google Play / Apple subscription you'll be unable to apply additional membership to this account.
Purchasing multiple subscriptions
- It's not possible to apply additional membership to your account or other accounts while you have an active subscription purchased through Google Play / Apple.
- If you purchase a Google Play / Apple subscription on a second account, once the original membership expires the subscription will become active on the second account.
- If you'd like membership on multiple accounts please purchase directly from our website.
"You are not eligible for any items in this category"
- You might receive the above message if you have an active Google Play / Apple subscription on any of your accounts, this means you won't be able to purchase more membership via this method.
- If your account membership has expired but you're not able to purchase another membership package due to the above message, sit tight your membership will automatically rebill with 24 hours.
Membership / Item not added to account
- When you make a purchase through Google Play / Apple it can take up to 24 hours for the membership to be added to your account.
- If you've purchased membership via Google Play / Apple but are unable to log into members world hold tight your membership will be added shortly.
- If you've waited more than 24 hours check your other accounts (including Game Center) to make sure you didn't purchase your membership on the wrong account by mistake.
- If your Google Play payment was definitely successful visit the in-game store and you should receive a prompt to pick up your purchase. Make sure you're logged into the same Google Play account that you made the purchase on.
Refunds / Cancellations
- If your purchase was made through Google Play / Apple we are not able to manage your payments. As this is the case, please get in touch with them directly to request refund or cancel your subscription.