OSRS Mobile FAQ

OSRS Mobile full release
Exciting times are on the horizon! Old School RuneScape Mobile is nearly ready for it's full launch on October 30th on both Android and iOS.

In preparation we’ve removed the beta from the Google Play store. This means if you don't have the Members beta installed you will not be able to access the app but can Pre-Register /Pre-Order

Find out if you have access
Confused about whether you can access the app? Select your device to find out:

  • Android

    Do you already have the members beta installed?

    • Yes

      Great news! You can login and continue making those gains! Your app will update on October 30th, no need to do anything!

     

    • No

      Do you live in Canada, Denmark, Finland, Iceland, Norway, or Sweden?

       

  • iOS

    Do you already have the closed beta installed?

    • Yes

      Great news! You can continue making those gains and we'll let you know when the closed beta ends. Make sure you Pre-Order the app now so you don't miss the launch!  

     

Coming back for Mobile?

Need help?

  • Check out the Old School news post for more information! 
  • Please use the Old School Mobile Testing Forum to report bugs, provide feedback, or for answers from our awesome community! 

Forum

FAQs

 

Install

Do I need to create a new account to play?
The great news is you can login with any account you have access to - be it new or old! 

 

Do I need to sign up for OSRS Mobile?
The full app will be released on 30th October. Sign up now so you don't miss the launch! You'll either receive a notification on the 30th or the App will automatically download depending on your device.    

 

Can I log in with my social network account?
Old School RuneScape doesn't currently support Facebook or Google+ logins, this is the same for OSRS mobile. Please upgrade to a full account to allow access to mobile.

 

What device do I need to download the game?
You will need an Android device with Lollipop 5.0 or above. If you do not have the right device the game will not work. 

 

I have Lollipop 5.0 or above but the app is not working?
There are some known issues with the performance of Old School RuneScape on the following devices:

  • All Chromebooks
  • ASUS Nexus 7
  • HTX Nexus 9
  • NVIDIA Shield
  • Google Pixel C
  • Huawei P8 Lite. 

Our focus is on your experience on mobile phone devices. Old School RuneScape will work on many tablets, but the experience may not be optimal.

Please let us know your feedback on the Performance on your device forum thread

 

Why can't I create an account?
There are several reasons why you might be having issues creating an account.
If you are receiving a message that your email address has already been used you won't be able to create another account with the same email, try recovering your account or using a different email. If you are told a name is unavailable try choosing a different name. 

 

Why can't I login?
If you're not able to login and play, make sure you're using the correct login name or email (if you created the account before 2010 it'll be your first character name, after that an email).
If you think you might have forgotten your password try recovering your account.

 

Why was my password reset denied?
If your account recovery request was denied it's because you haven't provided enough information to confirm to us you are the rightful owner. Please check the email response for more details of what we need from you. 

 

Why is the app saying I need to update?
The android app will ask you to update if it hasn't yet downloaded an update from the Play Store. Please open the Play Store and hit 'Update'. If you're using the iOS beta please head to the testflight app to update (sometimes it can take a couple of hours between us deploying the update and it being available on your device).

If you're installing from an unknown source rather than the official App / Play Store the app will not update like the store does. Please be aware that if you're not using the official stores then you're using an unsafe build - your account security could be in danger and subject to data mining. 

If you are not from the following countries: Canada, Denmark, Finland, Iceland, Norway, or Sweden you will need to wait until the 30th October to download the app. 

 

Payment

Why do I have to be a member to play?
During the Beta testing period the app is available for members only (excluding certain countries for testing purposes). On 30th October the App will be fully launched and you will be able to play Free-2-Play, just like on desktop. 

 

Can I buy membership or Bonds in the app?
The full release of mobile in Canada and the Nordic countries now allows those users to purchase bonds and membership via the app, rather than having to go through the website. We hope to include more regions in the soft launch in the very near future. 

 

How can I make a purchase on mobile?
Users can tap the toggleable orb in the advanced settings tab to open the store and purchase bonds or membership. This is not available on desktop. 

 

What if I change my mind and want a refund?
If you're unhappy with a purchase you've made on the Mobile app contact Google Play to request a refund. 

 

Technical

Why can't I login?
If you're receiving a 'connecting to server' error message try connecting to Wifi or waiting until you have a stronger mobile connection. You can also logging in on Desktop first and then logging in on Mobile. 

 

Why is my game lagging? 
To improve your connection, close any unused programs that could be using lots of data. You can also try connecting to a different world, or connecting directly to Wifi.

 

My device is connected to the Vodafone network, can I play?
We are currently aware that some Vodafone users are not able to launch the client correctly. Please contact Vodafone and request access to age restricted content (Trolls are naked after all).  

 

Do Android tablets support the app?
Our focus for the open beta was primarily phones. You can attempt to install and play on a tablet but it might not be flawless just yet. It is still a beta after all. Please let us know your feedback on the OSRS Mobile testing forum

 

Why isn't there an iOS Beta? 
We are currently working on the iOS app along side Android! Hang tight for 30th October for it's release

 

In-game

Where are my stats?
If you've come back to play after a long break you may be expecting to find your stats on Old School RuneScape, however this is a different version of the game, your hard earned stats can be found in the ever evolving RuneScape

Known issues
We are aware of the below issue and are working on appropriate solutions to improve your experience:

  • Unable to view Spell-book details
  • Ice whip/Volcanic whip animation doesn't show
  • Interfaces being hidden in certain locations (such as the Motherlode Mine)
  • Quickpray not working when Minimap is hidden
  • The Smoke dungeon overlay doesn't look great...
  • Interacting with cutscenes can stop further input

Common feedback
Your most common feedback in it's very own forum thread!

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