OSRS Mobile FAQ

Coming back for Mobile?

Need help?

  • Check out the Old School news post for more information!
  • Head to the Mobile Payments FAQ for payment advise 
  • Please use the Old School Mobile Forum to report bugs, provide feedback, or for answers from our awesome community!

Forum

FAQs

 

Install

What device do I need to play?

  • Android Lollipop (5.0) or later - minimum 1GB RAM
  • iOS 10.0 or later - iPhone5s, iPad Air, iPad mini 2 or newer

 

Do I need to create a new account to play?
The great news is you can login with any account you have access to - be it new or old!

 

Can I login with Game Center?
Brand new iOS players can get going right away using their Game Center accounts

 

Can I log in with my social network account?
Old School RuneScape doesn't currently support Facebook or Google+ logins, this is the same for OSRS mobile. Please upgrade to a full account to allow access to mobile.

 

I have Lollipop 5.0 or above but the app is not working?
There are some known issues with the performance of Old School RuneScape on the following devices:

  • All Chromebooks
  • ASUS Nexus 7
  • HTX Nexus 9
  • NVIDIA Shield
  • Google Pixel C
  • Huawei P8 Lite.

Our focus is on your experience on mobile phone devices. Old School RuneScape will work on many tablets, but the experience may not be optimal.

Please let us know your feedback on the Performance on your device forum thread.

 

Why can't I create an account?
There are several reasons why you might be having issues creating an account.

  • If you are receiving a message that your email address has already been used you won't be able to create another account with the same email, try recovering your account or using a different email.
  • If you are told a name is unavailable try choosing a different name.

 

Why can't I login?
If you're not able to login and play, make sure you're using the correct login name or email (if you created the account before 2010 it'll be your first character name, after that an email).
If you think you might have forgotten your password try recovering your account.

 

Why was my password reset denied?
If your account recovery request was denied it's because you haven't provided enough information to confirm to us you are the rightful owner. Please check the email response for more details of what we need from you.

 

Why is the app saying I need to update?
The android app will ask you to update if it hasn't yet downloaded an update from the Store. Please open the Play or App Store and hit 'Update'.

If you're installing from an unknown source rather than the official App / Play Store the app will not update like the store does. Please be aware that if you're not using the official stores then you're using an unsafe build - your account security could be in danger and subject to data mining.

If you are not from the following countries: Canada, Denmark, Finland, Iceland, Norway, or Sweden you will need to wait until the 30th October to download the app.

 

Is the app available in my country?
On Android, the app is currently available globally except in these territories:

  • China
  • Cuba
  • Iran
  • Myanmar (Burma)
  • Sudan 
  • Some locations that are not explicitly listed

On iOS the app is not available in China. 


Why is my pre-order button greyed out?
The iOS “Pre-order” feature on the App Store only works on devices with iOS 11.2 or later.
If you're having this issue on 11.2 or later follow these steps:

  1. Go into settings of your phone and into the “Itunes & App store” section
  2. View your Apple ID
  3. View pre orders
  4. Cancel OSRS pre order
  5. Restart device
  6. Download the osrs app from the app store again


 

Payment

Do I have to be a member to play?
From the 30th October 2018, following the Apps full launch you can play Free-2-Play, just like on desktop.

 

How can I make a purchase on mobile?
Users can tap the toggleable orb in the advanced settings tab to open the store.

  • iOS users can purchase membership via the app.
  • Android users can purchase Bonds or membership.

This is not available on desktop.

 

What if I change my mind and want a refund?
If you're unhappy with a purchase you've made on the Mobile app contact Google Play to request a refund.

 

Technical

Why can't I login?
If you're receiving a 'connecting to server' error message try connecting to Wifi or waiting until you have a stronger mobile connection. You can also login on Desktop first and then login on Mobile.

 

Why is my game lagging?
To improve your connection, close any unused programs that could be using lots of data. You can also try connecting to a different world, or connecting directly to Wifi. Check out some tips to Improve Mobile Performance.

 

How can I stop the app from draining my battery?

  • Reduce your phones brightness
  • Turn off any background apps
  • Turn on medium battery saver mode
  • Adjusting the FPS in settings will reduce the amount of battery used to run the game

 

My device is connected to the Vodafone network, can I play?
We are currently aware that some Vodafone users are not able to launch the client correctly. Please contact Vodafone and request access to age restricted content (Trolls are naked after all).

 

Do Android tablets support the app?
Our focus for the open beta was primarily phones. You can attempt to install and play on a tablet but it might not be flawless just yet. It is still a beta after all. Please let us know your feedback on the OSRS Mobile testing forum.

 

 

In-game

Where are my stats?
If you've come back to play after a long break you may be expecting to find your stats on Old School RuneScape, however this is a different version of the game, your hard earned stats can be found in the ever evolving RuneScape!


Why has my account been banned?
If you are unable to play due to a Macroing ban on your account, the ban would have been caused by software used to automate your game play, and not the use of the Old School RuneScape Mobile App. Check out our Rules of RuneScape for more information.

 

Known issues
We are aware of the below issues and are working on appropriate solutions to improve your experience:

  • Bluetooth mouse and keyboard compatibility
  • Ice whip/Volcanic whip animation doesn't show
  • Interfaces being hidden in certain locations (such as the Motherlode Mine)
  • Quickpray not working when Minimap is hidden
  • The Smoke dungeon overlay doesn't look great...
  • Interacting with cutscenes can stop further input

Common feedback
Your most common feedback in it's very own forum thread!

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