We run regular tailored promotions. If you are eligible for the promotion you will receive an email or in-game pop-up with the exclusive offer. The offer will be available on the account you received the notification on.
If you've heard about a promotion but have not received a notification, it will mean you weren't chosen this time. Don't worry, we frequently offer these types of promotions so you might be picked for the next one!
Example of in game pop-up.
Why didn't I receive my reward?
There are several reasons why you may have not received your rewards after successfully completing your purchase:
- Were you eligible for the promotion? Tailored promotions are only available to selected players
- Did you complete the purchase on the correct account? Get in touch if you made your purchase on the wrong account by mistake
- What payment method did you use? Most promotions only apply to purchases made directly through our website using credit card and PayPal
Response ETA: Up to 48 hours