Your personal data rights

A brief description of such rights is below, with a complete summary available on our privacy policy.

For general enquires about your privacy rights, contact our data protection officer at dpo@jagex.com.

 

 

 

 

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Request access to your personal data

To help understand how and why your personal information is being processed.

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Update your personal data

If you think the information we have for you is incorrect or incomplete

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Remove your personal data and permanently disable your account

If you don't want us to process your data anymore

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Restrict the processing of your personal data

If you think your personal information is incorrect and you are unable to update or remove your personal data

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Obtain and reuse your personal data

Move, copy, or transfer personal information from one service to another

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Request information about the use of your personal data

To see how your personal data is being used and for information on retention periods for personal data

Information we're able to share

  • Personal information we're certain belongs to you and not other individuals
  • Information that falls within the definition of personal data

Jagex reserves the right to withhold certain game data (like game state and activity logs), if disclosing it adversely affects the rights and freedoms of others, reveals trade secrets and/or infringes on Jagex in particular the copyright on the software.

 

Making a request

In most cases you can view or update your own personal information by logging in and accessing your Account Settings.

Fix it Fast: Account Settings

Other requests can be made by completing the form below, making sure to provide all of the following information.


Please be aware that if you're unable or unwilling to provide all of the requested information, we will be unable to process your request.


  • A description of the request you are trying to make
  • A scanned image from List A that clearly shows your name and date of birth
  • A scanned image from List B that clearly shows your name and address

It's highly recommended to block out any sensitive information, as long as the required information is clearly visible.

  • List A
    • Signed passport or card (current and not due to expire within 28 days)
    • Birth certificate
    • Government or state issued photo identity card
    • Government or state issued driving licence
    • Firearms licence
    • Certificate of adoption
    • Marriage or civil partnership certificate
    • Military/Government/Law Enforcement ID card
    • Affidavit issued and signed by a notary public or person authorised to administer oaths which includes confirmation of your full name and date of birth
  • List B
    • A utility bill (issued within the last 3 months)
    • Bank, Building Society, or Credit Union statement or passbook (issued within the last 3 months)
    • Mortgage statement from a recognised lender (issued within the last 12 months)
    • Letter from a legal practitioner relating to property purchase (issued within the last 3 months)
    • Property rental card or signed tenancy agreement for the current year provided by a registered property management company (not a private landlord)
    • HMRC/IRS (or equivalent local tax collection agency) self-assessment or tax related document (issued within the last 12 months)
    • Medical card or letter/document from a medical practice confirming registration
    • Affidavit issued and signed by a notary public or person authorised to administer oaths which includes confirmation of your full name and address

If you are under 18, your parent or guardian will have to supply the information on your behalf.

 

Why are you asking for this information? How will it be used?

These attachments will only be used to validate your identify and ensure personal data is not disclosed to those with no rights to receive it, and will be securely destroyed as soon as your request has been processed.

You are highly encouraged to block out or remove any sensitive information, as long as the requested information is clearly displayed.

 

How long will the process take?

We aim to resolve most requests within 30 days of receiving your request, but in some more complex situations this could be extended to 90 days.

MAKE A SUBJECT ACCESS REQUEST

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