Your personal data rights
A brief description of such rights is below, with a complete summary available on our privacy policy.
For general enquiries about your privacy rights, contact our data protection officer at dpo@jagex.com.
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Request access to your personal data To understand how and why your personal information is being processed |
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Update your personal data If you think the information we have for you is incorrect or incomplete |
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Remove your personal data and permanently disable your account If you don't want us to process your data anymore |
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Restrict the processing of your personal data If you think your personal information is incorrect and you are unable to update or remove your personal data |
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Obtain and reuse your personal data Move, copy, or transfer personal information from one service to another |
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Request information about the use of your personal data To see how your personal data is being used and for information on retention periods for personal data |
Information we're able to share
If you're making a share request, we're able to disclose:
- Personal information we know belongs to you but not to others
- Information that falls within the definition of personal data as stated in our privacy policy
- Such as your identity data, contact data, technical data, profile data or game usage data
The above data won't be shared if disclosing it negatively impacts the rights and freedoms of other people, reveals trade secrets and/or impacts on Jagex intellectual property such as software copyright or security feature’s that help us protect our users.
Making a request
In most cases you can view or update your own personal information by logging-in and accessing your Account Settings.
Other requests can be made by completing the form below. Please follow these steps if you have received an unexpected password reset request.
How long will the process take?
We aim to resolve most requests within 30 days of receipt, but in some more complex situations this could be extended to 90 days.