1. Support
  2. Your account
  3. Your personal data

Your personal data rights

A brief description of such rights is below, with a complete summary available on our privacy policy.

For general enquires about your privacy rights, contact our data protection officer at dpo@jagex.com.

 

 

 

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Request access to your personal data

To help understand how and why your personal information is being processed

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Update your personal data

If you think the information we have for you is incorrect or incomplete

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Remove your personal data and permanently disable your account

If you don't want us to process your data anymore

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Restrict the processing of your personal data

If you think your personal information is incorrect and you are unable to update or remove your personal data

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Obtain and reuse your personal data

Move, copy, or transfer personal information from one service to another

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Request information about the use of your personal data

To see how your personal data is being used and for information on retention periods for personal data

 

Information we're able to share

If you're making a share request, we're able to disclose:

  • Personal information we know belongs to you but not to others
  • Information that falls within the definition of personal data as stated in our privacy policy
    • Such as your identity data, contact data, technical data, profile data or game usage data

The above data won't be shared if disclosing it negatively impacts the rights and freedoms of other people, reveals trade secrets and/or impacts on Jagex intellectual property such as software copyright or security feature’s that help us protect our users.

 

Making a request

In most cases you can view or update your own personal information by logging in and accessing your Account Settings.

Account Settings

Other requests can be made by completing the form below. Please follow these steps if you have received an unexpected password reset request. 

 

How long will the process take?

We aim to resolve most requests within 30 days of receiving your request, but in some more complex situations this could be extended to 90 days.

MAKE A SUBJECT ACCESS REQUEST
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