Check your specs
To have a smooth and visually enjoyable experience in our games, your device should meet our minimum specifications.
Restart device
Sounds simple, but the tried and tested method of turning it off and back on again can sometimes be the easiest fix. It's possible you're running into memory problems and just need to clean house.
Update graphics drivers
Out of date graphics drivers can cause a variety of performance issues. If you have not updated your graphics drivers within the last 6 months then they may be out of date.
Reinstall
Sometimes it can be hard to detect a specific issue with the game files, to save time, take your detective hat off and simply try reinstalling RuneScape or Old School RuneScape.
Clear your cache
Make sure the installation of the game is up-to-date and any bad or corrupted game data is repaired by clearing your cache.
Run a virus scan
If you run RuneScape or Old School while infected with a virus, this could cause significant performance issues. Download and install your preferred protection and scanning tools.
Try a different user account
New Windows user accounts usually have the default Windows settings and programs, so creating a new user profile can highlight where incompatible programs or settings are causing problems.
Old School RuneScape only
If you are encountering crashes during certain activities such as killing/looting an NPC or certain skilling activities such as Mining, Woodcutting or Fishing, the team have implemented a fix for this.
To activate the fix, you will need to run a command on the affected account.
Note: This may take up to a minute and may slow your game while running, so we would recommend finding a safe/quiet area before attempting this.
To activate the fix:
- In chat, type ::repairlt
Please note: that is a lowercase LT after “repair.” - If you've entered this correctly, a message will appear in chat saying: "Attempting to repair LootTracker save"
- Once the repair is finished, you'll get a message informing whether a repair was made, or whether it completed the check and there was nothing to fix
If you encounter any problems with this, please submit a ticket.
Still stuck?
If you have tried the above and you're still experiencing crashes, then please get in touch.