Parent's Guide

Are you a parent or carer looking for more information about RuneScape?

Launched in 2001, RuneScape is a multiplayer online game renowned for its continued support from its active and vibrant community, part of RuneScape's success is down to the close relationship between us, at Jagex, and both players and their parents.

We understand that you might want to learn more about RuneScape, and so this article is here to help quell any queries about your child’s safety, any payment worries, or any queries about security issues.

  • Safety of your child

    RuneScape actively encourages player interaction. The in-game chat systems allow players to type messages to one another.

     

    We have features within the game that allows players to control their chat:

    • Players can use the Report Abuse function to directly bring our attention to urgent matters.
    • There is an optional filter which allows players to censor offensive language.
    • Players have the option of adding other players to the Ignore List which ensures that they can choose to no longer see or receive messages from specific individuals.
    • Every RuneScape account has its own character name which allows players to protect their personal identity.

     

    As well as the above in-game features we have a dedicated moderation team actively involved in keeping players safe online:

    • In-game chat is actively moderated by highly-trained specialists to identify serious threats, and remove them from the game.
    • We have strong relationships to law enforcement and protection agencies throughout the world.
    • We take measures to ensure users under 13s cannot communicate freely using the chat function.

     

    Additional help

  • Billing help for parents

    RuneScape has a range of content which players can pay to access. It’s common for parents of players to wish to learn more about what they’re paying for.

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  • Other helpful resources
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