Technical Help

Install

• Go here to install
• How to get set up
• Error message index
• Java Client
• Change client language
• Linux Native Clients
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Connectivity

• Common Connection Solutions!
• Set up exceptions to your firewall for RuneScape
• Diagnosing Lag
• Trace Route Instructions
• How to flush DNS cache
• Change the world the client connects to

Performance

• Improving performance
• Improve Laptop Performance
• Improve Mobile Performance
• How to clear your cache
• Frame Rate (FPS) TroubleShooting
• Interface scaling issues on high DPI monitors - Windows 10
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Content

• How to report a Bug
• Stuck on a piece of in-game content
• Developer Console
• Our Rollback Policy
• Legacy Mode and EoC mode
• Deadman Mode

Graphics

• Updating graphics drivers
• Graphical Problems
• RuneScape Graphics Settings
• Dedicated graphics cards

Audio

• Resolving Audio Issues
• Managing your audio settings
• Client not appearing in Windows Volume Mixer

Website

• RuneScape web browser issues
• The website isn't loading or is displaying incorrectly
• How to clear your browser Cache
• Enable JavaScript in your browser
• Allocate more RAM to Old School

Known Error Messages

• Too many login attempts from your address.
• Error loading your profile. Please contact customer Support.
• Prayer book items appear in incorrect positions
• Malformed login packet
• The game cannot be opened
• Unable to load parameter
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