It is not uncommon to forget login details, considering there are multiple ways to access your character's account. This article outlines the different login methods available and provides instructions to help you remember your details.
If you've forgotten your password, head here to Reset your password.
If you've completely forgotten your login, follow the advice below.
Account created via third party
Accounts created and managed exclusively by a third party must be recovered by contacting them directly:
Jagex account created by upgrading RuneScape character
In March 2023 we launched Jagex Accounts Beta. If you created your account by upgrading your RuneScape character to a Jagex account, you'll always log in using an email address. For security reasons, if you've forgotten your Jagex account login details, we won't be able to disclose them.
Follow the advice here for help getting back into your Jagex account.
Account created via RuneScape website
Accounts created via the RuneScape website will use a login email or login name:
- Accounts created after November 2010 will have a login email
- Accounts created before November 2010 will have a login name
- This will be your first-ever character name
- Click 'Log in with RuneScape username' on the login screen
- Your registered email may be different to your login email if it was changed in the past
Just so you know, you'll only have an Old School RuneScape profile if you created one specifically after the game mode was released in 2013. Accounts created before this will have a RuneScape profile.
If you've forgotten your login name or email but have access to your registered email, you can quickly receive all login details associated with it using this self-service tool:
If you can't remember or don't have access to your registered email, please get in touch instead:
Response ETA: Up to 48 hours