Unknown transaction

There are two common reasons for unrecognised payments:

1. Forgotten recurring subscription

When you purchase 1, 3 or 6 months membership via Credit Card or PayPal you enter into a recurring agreement, as explained in our T&Cs.

If you are receiving more than one charge on your bank statement the likelihood is you have set up a subscription on multiple accounts if that's the case:

Find out about pre-authorisation if it looks like you were charged twice for the same transaction.


2. Family or household member set up a subscription

Another common reason for unrecognised payments is where a family or household member has made a payment without the bill payer's permission.

If this has happened you can cancel the subscription.


Payments are fraudulent

If you have received a receipt for a purchase that was neither of the above these charges might be fraudulent and we can investigate further.

contact us
Response ETA: Up to 48 hours 

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