Unable to find RuneScape Bonds
Purchased Bonds on the wrong version of RuneScape
No problem, head on over to our transfer bonds support page where we can provide further assistance.
Issues completing your purchase
Having trouble completing your purchase? Take a moment to go through our payment support guides to help you resolve your issue.
My purchase was successful and I still can't find my bonds?
Make sure your Bank / Itinerary aren't full! - If they are full your Bonds will stay secure on the servers. Once there is room in your Bank/Itinerary, the Bonds should then appear in the Bonds Pouch.
If you have attempted making a payment via credit or debit card, and it didn't go through, yet you have spotted a charge from us on your bank statement, it means your payment attempt was declined by our systems. Your bank may reserve funds in advance for making the payment – please note that these would be displayed as 'processed' or 'pending' on your statement.
Don't worry, funds for payments that were declined will be automatically returned - it can take up to 5 working days for your card issuer to process and return the payment. To know if you had a failed payment, head on over to your inbox where we will always drop a message to confirm if the purchase went through or not.
Still no luck? Please get in touch and one of the billing support team will be happy to assist you further.