Two-step authentication adds an extra layer of protection to your Jagex account by requiring you to enter a security code each time you log in. You can choose to receive these codes by email (default) or via a dedicated authenticator app like Google Authenticator or Microsoft Authenticator.
You must have at least one of these options enabled at all times and can manage these via your account management.
Security codes via authenticator
- Log in to your account management
- Under Two-step Authentication toggle the setting for Security codes via authenticator app
- Follow the on screen prompts
- Make sure to save your backup codes in a safe place
Enabling this method will not automatically disable security codes via email, but you can disable this setting if you wish to do so at any time.
If you’ve lost access to your backup codes and they were your only method of signing in, please contact our support team for assistance.
Security codes via email
To re-enable this setting:
- Log in to your account management
- Under Two-step authentication toggle the setting for Security codes via email
- Follow the on screen prompts
If someone else gains access to your email account they might also be able to log in to your Jagex account. So make sure you've followed our security tips to secure your email account.
Syncing your authenticator app codes to the cloud
Many popular authenticator apps allow you to sync your codes to the cloud. This feature lets you recover your information on a new device, helping you avoid getting locked out if you lose access to the original device.
Got a new device?
If you synced your codes to the cloud using one of the apps above, simply install the app on your new device and log in with the same account. Your codes should appear automatically, allowing you to regain access seamlessly.
If you can't regain access to your authenticator app, you can use one of your backup codes to log in (you were given these when you turned the authenticator app on to log in).
Backup Codes
Upon going into your account settings on your Jagex Account, you’ll be able to generate 10 backup codes in case you lose access to your pre-existing authentication methods. These codes are meant to temporarily log in to change account settings without compromising your account's security. You will also be able to generate a set of replacement codes as long as you already have access to your account.
Here's how to turn on backup codes:
- Log in to your account management
- Under backup codes press "Create"
- Make sure you save them somewhere safe
- Do not share these codes with anyone
Note:
- Backup codes can be created at any time
- If you choose to disable TOTP your backup codes will still be available to use
- Each backup code can only be used once
- Entering a backup code will bypass the two-step authentication and give full access to your account, so store your codes securely and don't share them with anyone
- You can choose to manually replace your backup codes. Replacing these will effectively overwrite your previous codes with brand new ones
Use a backup code to log in
If you've lost access to your authenticator app, use a backup code to log in.
If you can't remember where you saved these codes, try searching your device for "Jagex - Backup Codes.txt".
- Log in to your Jagex Account as normal
- When asked to verify, select Use one of your account's backup codes
- Enter the code and follow the on-screen prompts
Select Use one of your account's backup codes.
Once you have used a backup code as a method of signing in to your account, you should set up a new authentication method such as an authenticator app, that you have access to.
Generate a new set of backup codes
You can generate a new set if you've misplaced or run out of backup codes.
- Log in to your Jagex Account
- Under Two-step authentication, locate Backup Codes. Click on the three dots and select Replace.
- Save your new backup codes to a safe place
Generating a new set of backup codes will disable any previous sets.