Is it a bug or a technical issue?
It's very easy to get these two mixed up so make sure that you're handling the issue the right way.
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Technical Issue Anything that is preventing you from being able to load, or play any Jagex products. |
If you have encountered a Technical issue head to Installation, Performance or Graphics support for a solution.
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Bug Any piece of broken code that stops the game or website working as it should. |
If you think you have encountered a bug submit a bug report so we can look into the issue. Bug reports may include, but are not limited to:
- Points in a quest where you can't continue due to a quest becoming impossible to complete
- Map areas where you can get stuck or that don't look quite right
- Graphical glitches such as stretching or animations not playing properly
- Spelling and grammatical errors
Report a bug
If you think you've found a bug let us know in game
- If you see another player involved in bug abuse, you can follow the below steps to let us know, please include the character names involved
- If you're submitting a Lost Items claim please also submit a Bug Report so we can investigate
RuneScape
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Click on the report flag found on the chat box, or use the cog icon if you don't see this and click 'Report' |
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Select 'Report a bug' |
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Select the area that you're having issues with |
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Enter as much detail about the bug as possible including what happened and where and any reproduction steps |
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Old School
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Right-click 'Report' found on the chat box |
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Select 'Report game bug' |
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Click 'Continue' |
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Enter as much detail about the bug as possible including what happened and where and any reproduction steps |
RuneScape Mobile
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Tap on the house icon in the top left and then the diamond icon in the top left |
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Select 'Report Issue' |
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| 3 |
Select 'Report a bug' |
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Read and tap 'I Understand' and select the area that you're having issues with |
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Enter as much detail about the bug as possible including what happened and where and any reproduction steps |
Old School Mobile
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Tap and hold the chat button and select 'Report game bug' |
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Tap 'Continue' |
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Enter as much detail about the bug as possible including what happened and where and any reproduction steps |
What's next?
Our QA team aren't able to respond directly to bug reports. If the bug is confirmed, a fix will be worked on. Keep an eye on upcoming patch notes for the fix.
Can't report in game?
If you need help resolving a technical issue, check out our technical troubleshooting guides.