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How to report a Bug

Game versions:RS_Rune_final.png  App_Icon-Circle.png

How to report a bug in game: 

RS_Rune_final.png         App_Icon-Circle.png

RuneScape       Old School 

 

Is it a bug or a technical issue?
It's very easy to get these two mixed up so make sure that you're handling the issue the right way.

 bug.png

Technical Issue 
Anything that is preventing you from being able to load, or play any Jagex products.

If you have encountered a Technical issue head to Installation, Performance or Graphics support for a solution. 

 

 bugg.png

Bug
Any piece of broken code that stops the game or website working as it should. 

If you think you have encountered a bug submit a bug report so we can look into the issue. Bug reports may include, but are not limited to:

  • Points in a quest where you can't continue due to a quest becoming impossible to complete
  • Map areas where you can get stuck or that don't look quite right
  • Graphical glitches such as stretching or animations not playing properly
  • Spelling and grammatical errors

 

 

Report a bug
If you think you've found a bug let us know in game! 

RS_Rune_final.png         App_Icon-Circle.png

RuneScape       Old School 

  • If you see another player involved in bug abuse, you can also follow the below steps to let us know, please include the character names involved. 
  • If you're submitting a Lost Items claim or requesting a Roll Back please also submit a Bug Report so we can investigate.  

 

RS_Rune_final.png  Report a bug in RuneScape 

 

1 

Click on the report flag found on the chat box.

 report_icon.png

2

Select the 'Report a bug' option.

select_bug.png

3

Select the area that you're having issues with 

step_3.png style=

4

In the first text box, enter as much detail about the bug as possible including what's happened and where. 

step_4.png

5

In the second text box, enter any steps that we can take to reproduce the issue you have found.

6

Press the 'Submit report' button to send the report to us so we can review it.

 

 

App_Icon-Circle.png  Report a bug in Old School 

1 

Right click on the 'Report' button found on the chat box.

 os_report_a_bug_1.png

2

Select the 'Report game bug' option.

 os_report_bug2_.gif

3

Select the Continue button.

 os_report_a_bug_3.png

 

4

In the first text box, enter as much detail about the bug as possible including what's happened and where. 

 

5

In the second text box, enter any steps that we can take to reproduce the issue you have found.

6

Press the 'Submit report' button to send the report

 

Submitted the report - what's next?
Our QA team aren't able to respond directly to bug reports. If the bug is confirmed, a fix will be worked on. Keep an eye on upcoming patch notes for the fix or join in the discussion in the Recent Game Updates forum.

 

Can't get into game to submit a report.
If you can't log into RuneScape, or load the game, check out some solutions to common client issues or issues playing in your web browser.
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