Is it a bug or a technical issue?
It's very easy to get these two mixed up so make sure that you're handling the issue the right way.
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Technical Issue Anything that is preventing you from being able to load, or play any Jagex products. |
If you have encountered a Technical issue head to Installation, Performance or Graphics support for a solution.
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Bug Any piece of broken code that stops the game or website working as it should. |
If you think you have encountered a bug submit a bug report so we can look into the issue. Bug reports may include, but are not limited to:
- Points in a quest where you can't continue due to a quest becoming impossible to complete
- Map areas where you can get stuck or that don't look quite right
- Graphical glitches such as stretching or animations not playing properly
- Spelling and grammatical errors
Report a bug
If you think you've found a bug let us know in game
- If you see another player involved in bug abuse, you can follow the below steps to let us know, please include the character names involved
- If you're submitting a Lost Items claim please also submit a Bug Report so we can investigate
RuneScape
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Click on the report flag found on the chat box |
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Select 'Report a bug' |
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Select the area that you're having issues with |
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Enter as much detail about the bug as possible including what happened and where and any reproduction steps |
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Old School
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Right-click 'Report' found on the chat box |
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Select 'Report game bug' |
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Enter as much detail about the bug as possible including what happened and where and any reproduction steps |
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What's next?
Our QA team aren't able to respond directly to bug reports. If the bug is confirmed, a fix will be worked on. Keep an eye on upcoming patch notes for the fix or join in the discussion in the Recent game updates forum.
Can't report in game?
If you need help resolving a technical issue, check out our technical troubleshooting guides.