How to report a Bug
Game versions:
Submit a bug report:
Is it a bug or a technical issue?
It's very easy to get these two mixed up so make sure that you're handling the issue the right way.
|
Technical Issue |
Anything that is preventing you from being able to load, or play any Jagex products. |
|
If you have encountered a Technical issue head to Installation, Performance or Graphics support for a solution.
|
Bug |
Any piece of broken code that stops the game or website working as it should. |
|
If you think you have encountered a bug submit a bug report so we can look into the issue. Bug reports may include, but are not limited to:
- Points in a quest where you can't continue due to a quest becoming impossible to complete
- Map areas where you can get stuck or that don't look quite right
- Graphical glitches such as stretching or animations not playing properly
- Spelling and grammatical errors
Report a bug
If you think you've found a bug let us know!
If you see another player involved in bug abuse, you can also follow the below steps to let us know, please include the character names involved.
1 |
Click on the report button found on the chat box. |
|
2 |
Select the report a bug option. |
|
3 |
From the drop down menus, select the options that most closely relate to your issue. |
|
4 |
In the first text box, enter as much detail about the bug as possible including what's happened and where. |
|
5 |
In the second text box, enter any steps that we can take to reproduce the issue you have found. |
|
6 |
Press the 'Proceed' button to submit the report. |
|
1 |
Right click on the 'Report' button found on the chat box. |
|
2 |
Select the 'Report game bug' option. |
|
3 |
Select the Continue button. |
|
4 |
In the first text box, enter as much detail about the bug as possible including what's happened and where.
|
|
5 |
In the second text box, enter any steps that we can take to reproduce the issue you have found. |
|
6 |
Press the 'Submit' button to submit the report. |
|
How do I report a website bug?
If you've found a bug with our website, or one of it's features then you can let us know about a website bug follow the steps below:
- Choose the Website/Technical option
- Read through the information page and then press "continue"
- Select a category from the drop down menu
- Give your bug report a title - preferably one that outlines the reported issue!
- Describe the problem - please go into as much detail as you can!
- Once you've entered all of the information, press "continue" to submit your report.
Submitted the report - what's next?
Our QA team aren't able to respond directly to bug reports. If the bug is confirmed, a fix will be worked on. Keep an eye on upcoming patch notes for the fix or join in the discussion in the Recent Game Updates forum.
Can't get into game to submit a report.
If you can't log into RuneScape, or load the game, check out some solutions to common client issues or issues playing in your web browser.