How to report a Bug
Game versions:
How to report a bug in game:
Is it a bug or a technical issue?
It's very easy to get these two mixed up so make sure that you're handling the issue the right way.
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Technical Issue |
If you have encountered a Technical issue head to Installation, Performance or Graphics support for a solution.
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Bug |
If you think you have encountered a bug submit a bug report so we can look into the issue. Bug reports may include, but are not limited to:
- Points in a quest where you can't continue due to a quest becoming impossible to complete
- Map areas where you can get stuck or that don't look quite right
- Graphical glitches such as stretching or animations not playing properly
- Spelling and grammatical errors
Report a bug
If you think you've found a bug let us know in game!
- If you see another player involved in bug abuse, you can also follow the below steps to let us know, please include the character names involved.
- If you're submitting a Lost Items claim or requesting a Roll Back please also submit a Bug Report so we can investigate.
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Click on the report flag found on the chat box. |
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Select the 'Report a bug' option. |
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Select the area that you're having issues with |
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In the first text box, enter as much detail about the bug as possible including what's happened and where. |
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In the second text box, enter any steps that we can take to reproduce the issue you have found. |
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Press the 'Submit report' button to send the report to us so we can review it. |
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Right click on the 'Report' button found on the chat box. |
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Select the 'Report game bug' option. |
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Select the Continue button. |
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In the first text box, enter as much detail about the bug as possible including what's happened and where.
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In the second text box, enter any steps that we can take to reproduce the issue you have found. |
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Press the 'Submit report' button to send the report |
Submitted the report - what's next?
Our QA team aren't able to respond directly to bug reports. If the bug is confirmed, a fix will be worked on. Keep an eye on upcoming patch notes for the fix or join in the discussion in the Recent Game Updates forum.
Can't report in-game?
If you need help resolving a technical issue, check out our technical troubleshooting guides.