These troubleshooting steps may resolve the following issues:
- Client won't open
- Client is stuck on 'Loading resources'
- Error message: "The RuneScape client suffered from an error during graphics initialisation"
- Black screen
Get up to date
Update your programs, drivers and Operating System.
Cache files can become damaged/corrupted over time and start causing problems in-game.
Clearing your cache files will force the client to download fresh copies of these files, which can help to resolve some of these issues.
Create a new profile on windows
This allows us you to check if the issue is caused by certain programs on your main profile. Try creating a new profile on Windows 7/8 or Windows 10/11, and you should be able to load the client on the new profile.
- Try improving desktop or laptop performance
- Find out what might be causing your game to crash
Get in touch
Response ETA: Up to 48 hours