Compatibility issues

There are several reasons you might run into issues using the NXT RuneScape Client or the Old School RuneScape client, these could be:

• NXT client won't open
• OSRS client won't open
• Stuck on 'Loading Resources' in both game clients

What would cause a compatibility issue?
Updating any of the following can sometimes cause issues with the client: 

• Operating System
• Software
• Applications or programs  

A common error message you may receive is: "The RuneScape client suffered from an error during graphics initialisation". 

Troubleshoot your issue
Complete the following actions to resolve the issue: 

• Update your Operating System
• Update your graphics drivers
• Try launching the NXT client in compatibility mode

Didn't work? Try creating a new profile
If you have tried the above and you're still stuck, the compatibility issue could be caused by certain programs on your main profile.

Try creating a new profile on Windows, you should be able to load the client on the new profile:

• Windows 7/8 - Complete the steps to create a user account. 
• Windows 10 - Complete the steps to create a local user account and change the local account to an administrator account.

Still stuck? 

• Try Improving performance
• Find out what might be causing your game to crash