If you have not yet upgraded to a Jagex account, please head to our RuneScape recovery article.
You can check out the process behind our new detection model here. This outlines the steps we will take when we notice any suspicious logins on your account.
For your protection, your account may be locked if suspicious activity has been recently detected as to prevent any further unwanted access.
To unlock your account, you will need to reset your password for your Jagex Account. Steps on how to do so can be found here.
Before recovering your account, please ensure you have secured your computer or mobile device.