If you've upgraded to a Jagex account, please head to our Jagex account recovery article.
You can check out the process behind our new detection model here. This outlines the steps we will take when we notice any suspicious logins on your account.
For your protection, your account may be locked if suspicious activity has been recently detected as to prevent any further unwanted access.
In this situation, your account will remain locked until it is successfully recovered by the owner. You can recover your account here.
Before recovering your account, please ensure you have secured your computer or mobile device. Once you have regained access to your account, we highly recommend upgrading to a Jagex account for stronger protection and additional security features.