Hijacked account

Think your RuneScape account has been compromised? We'll work with you to get it sorted!  

Follow all of the steps below for the quickest way to regain access to your account and prevent future issues. 

1. Secure your computer to avoid being hijacked again after you've regained access.
 
2. Once you've secured your computer, request a password reset by giving us your RuneScape login. If your account was created after 2010 this will be an email address.
 
3. If you don't recognise the registered email on the account when prompted, click on "No" to contact a member of our support team.
 
4. Learn more about how you can protect your account from hackers.
 

Your request will be reviewed and any unauthorized activity will be investigated. Access will be restored to the account owner. 

Fix it fast: Secure my account

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