Follow all of the steps below for the quickest way to regain access to your account and prevent future issues.
1. Secure your computer to avoid being hijacked again.
2. Head to Secure Account and login.
3. If you don't have access to your email hit 'I don't have access to that email address' to contact our Support team.
4. Protect your account to make sure your account is safe from future threats!
Your request will be reviewed and any unauthorised activity will be investigated. Access will be restored to the account owner. If you have lost items as a result of a third-party gaining access to your account, we are unable to return any items lost.
Response ETA: Up to 24 hours
Check your email for a reply