Hijacked account

If you log in with a login email or name
Follow these steps for the quickest and safest way to regain access to your account:

  1. Immediately secure your device to avoid being hijacked again
  2. Protect your account to make sure your account is safe in the future
  3. Begin a recovery request. If you don't have access to your email choose 'contact Jagex support' when prompted

Your request will be reviewed and any unauthorised activity will be investigated. Once this is complete, access will be restored to the account owner.


If you log in via a third party
Please recover your account through Steam, Apple, Google or Facebook


NOTE: We are unable to return any items lost as a result of a third-party gaining access to your account.

Recovery Request
Response ETA: Up to 24 hours

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