Hijacked account

Think your RuneScape account has been compromised? We'll work with you to get it sorted!  

Follow all of the steps below for the quickest way to regain access to your account and prevent future issues. 

1. Secure your computer to avoid being hijacked again.

2. Click "Secure my Account" and login. 

3. If you don't have access to the registered email on the account when prompted, click on "No" to contact our Support team.

4. Protect your account to make sure your account is safe from future threats!

Your request will be reviewed and any unauthorized activity will be investigated. Access will be restored to the account owner. 

Secure my Account

You will normally hear from us within 4-6 hours via the email you entered into the form. During busy times it could take up to 24.

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