Follow these steps for the quickest and safest way to regain access to your account
- Immediately secure your computer or mobile device to avoid being hijacked again.
- Protect your account to make sure your account is safe in the future.
- Begin a recovery request. If you don't have access to your email, choose the 'I don't have access to that email address' option to contact our Support team.
Your request will be reviewed and any unauthorised activity will be investigated. Once this is complete, access will be restored to the account owner.
NOTE: We are unable to return any items lost as a result of a third-party gaining access to your account.
Due to high contact volumes, we might not be able to respond within our usual response times.
Please hang tight, we will get back to you as soon as possible.
Thank you for your patience, stay safe.