Can't log in?
Do you know your login name or email?
Head here if you log in through Game Center, Steam, Google or Facebook
Yes
No
Do you know your password?
Do you have access to your registered email?
Yes
No
Yes
No
Do you know your registered email address?
Yes
No
Do you have access to your registered email?
Follow these steps and select 'contact Jagex support' when prompted.
Reset my email
Yes
No
Do you receive an error that your account has been 'disabled'?
Follow these steps and select 'contact Jagex support' when prompted.
Reset my email
Yes
No
Appeal a Ban
Unlock your Account
Disable your authenticator
Visit the Billing System
Reset my password
If you don't have access to your email select 'contact Jagex support' when prompted.
If you've forgotten your login please get in touch below.
If you know your login username or login email but have another issue please navigate back to your issue.
Maybe we can help
Response ETA: Up to 48 hours
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