Can't log in?

Do you know your login name or email?
Head here if you login through Game Center, Steam, Google or Facebook 

Yes

No

Do you know your password?

Do you have access to your registered email?

Yes

No

Yes

No

Do you know your registered email address?

Yes

No

Do you have access to your registered email?

Follow these steps and select 'contact Jagex support' when prompted.
Reset my email

Yes

No

Do you receive an error that your account has been 'disabled'?

Follow these steps and select 'contact Jagex support' when prompted.
Reset my email

Yes

No

Appeal a Ban

Appeal a Ban
Unlock your Account
Disable your authenticator
Visit the Billing System

Reset my password
If you don't have access to your email select 'contact Jagex support' when prompted.

Email my login

If you've forgotten your login please get in touch below.
If you know your login username or login email but have another issue please navigate back to your issue.
Maybe we can help
Response ETA: Up to 48 hours


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